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With Response Master, every letter is automatically tracked and quality-scored. And it’s currently averaging a tremendous 94.5%.

Every letter gives the motorist a decision, explanation and suggested action(s). And it’s motorists’ excellent compliance with the suggested action(s) that drives up the letter-quality score.

Which isn’t that surprising. Response Master letters automatically reflect the council’s policies and explain everything politely and in plain English. Motorists find the letters easy to understand, accept, and act on. Which drives compliance up and frustration down. It’s good manners. And it’s good business.