Chatbot Max
Max live-chats with motorists thinking of challenging a PCN. In any languagePowered by our triple-award-winning parking ‘brain’ with 800 policy settings
Winner of the 2021 Parking Technology Award

Chatbot Max
Max live-chats with motorists thinking of challenging a PCN. In any languageWinner of the 2021 Parking Technology Award
For motorists, it’s like live-chatting with a helpful human expert – and getting personal PCN advice. Motorists become informed, not frustrated. Max is there for them 24/7. And chats in any language.
Max resolves issues without motorists always having to write in. Max understands parking, knows your policies, and gives motorists the advice they seek. This empowers motorists to make an educated decision about challenging their PCN – and many decide not to. Challenges have decreased by 33%, saving everyone time, money and stress.
Chatbot Max is an expert digital colleague. Powered by our triple-award-winning parking ‘brain’ with 800 policy settings, Max is fully developed and effective from day one. And being digital, Max can help many motorists simultaneously and 24/7. A win-win for councils and motorists.
‘Chatbot Max is a game-changing innovation – a 24/7 digital colleague.’
Paul Hutton, Dorset Council
‘With Chatbot Max, motorists get the help they desperately seek, 24/7. They become informed, not frustrated. And this empowers them to make an educated decision about whether to challenge their PCN.’
Shane Reffin, Wakefield Council