News

The pioneer of automated solutions for responding to motorists unveiled the industry’s most advanced letter-generating system at this year’s Parkex (2018). Barbour Logic’s Response Master 4.0 has been totally redesigned using the latest technologies to deliver unprecedented operational efficiencies for local authority parking teams.

Selected for the Parkex Innovation Trail, the new system builds on the ground-breaking success of Response Master over the past decade and the experience of Barbour Logic’s 65 local authority customers. Harnessing the latest web development methods and usability practices, Response Master 4.0 features a new and intuitive user interface. Users can now access everything on one screen and can instantly see the decision and the letter being written before their eyes.

Browse, search and selection functions have also been improved, with Response Master automatically calculating top reasons and recent reason lists for each contravention. This simplifies the response process for new users and enables local authorities to respond to motorists better, faster, and smarter than ever before.

“Response Master 4.0 is the culmination of an extensive product development programme, with input from existing customers and assessment of a wide range of new technologies,” says Barbour Logic’s Managing Director, Fiona Deans. “The new system has been redesigned from the ground up and couldn’t be easier to use. It predicts the user’s needs, offers on-screen shortcuts and generates accurate, consistent letters. Consequently, it greatly speeds up the response process, improves recovery rates and reduces the number of unjustified appeals.”

Response Master has a string of innovation awards to its name. The latest version will be provided to existing customers as part of their annual subscription and there is every indication it will help to consolidate Barbour Logic’s position at the forefront of service automation in the parking sector.