Every year, 2 million disadvantaged adults struggle to access online help if they think their PCN is unfair. 1 in 5 adults lack the digital skills. And 1 in 6 lack the literacy skills. Allowing for an overlap between these groups, they comprise around 1 in 3 adults, or 2 million of the 6 million people who challenge a public or private PCN every year.
But thanks to Voice Master, they can now get the advice they need over the phone.