‘New times require new solutions,’ says Garry Hoyle at North Tyneside Council. ‘Chatbot Max helps motorists 24/7 and frees up my staff.’
With back-office staff stretched by the unexpected, the pandemic calls for new thinking. Chatbot Max – a first in parking – arrived just in time.
Chatbot Max is an extra pair of hands, live-chatting with motorists who need PCN advice. By handling the routine work, Chatbot Max enables his human colleagues to devote more time for the complex cases where their help is needed most. The result is freed-up staff – and a 33% drop in challenges.
