Response MasterThe ultimate letter-generating tool for parking correspondence teams
Letter quality is tracked and scored
Every letter generated is in plain English and correctly reflects council policies. Letter quality is automatically tracked and scored (and currently averages 94.5%). And for every 100 rejection letters sent, just 6 result in a comeback.
Powerful and quick to use, Response Master empowers your people – your most valuable asset – to work smarter and faster. Backlogs and training times shrink. Productivity and quality rise.
Improved accessibility – plain English accredited
Uniquely, Response Master has plain English accreditation. Which makes its letters and content clear and accessible to more people. This increases accessibility to all, especially the 1 in 6 adults who struggle with literacy.
Unrivalled quality through award-winning innovation
With three awards for innovation, Response Master is the ultimate letter-generating tool for parking correspondence teams. It is unmatched for intelligence and power, and yet beautifully simple to use.
Results that speak for themselves
‘Our letter-answering capability has doubled since using Response Master.’
Glynnis Jeavons, Walsall Council
‘Letters generated by Response Master are in plain English and easy to understand. This has led to a huge drop in avoidable repeat contact from motorists.’
Anne Saville, Bradford Council
‘Response Master has helped improve our adjudication outcomes significantly.’
Alam Chowdury, Hackney Council