Taranto Systems and Barbour Logic have completed an integration project with Sheffield City Council that will enable local authority staff to optimise processes surrounding the issue and enforcement of penalty charge notices (PCNs).
Sheffield City Council has adopted Taranto’s back office software, which enables staff to manage all aspects of the PCN processes, including payment and appeals, in one place. Meanwhile, the council also uses Response Master, Barbour Logic’s specialist letter-writing tool. With 800 policy settings, Response Master creates letters to drivers that are consistent and in plain English.
It became apparent that there was an opportunity to further improve working processes, delivering even greater benefit to the client, if the systems could be integrated. Therefore, the suppliers kicked off a collaboration project aimed at bringing together the two parking solutions to work as a single integrated solution.
Sheffield City Council’s parking services manager, Ben Brailsford, commented: “Both of the systems work perfectly well, but there was an opportunity for the process to become even more streamlined.”
Taranto sales manager Sharon Silcock said: “At Taranto we always strive to find the best solution for our customers. If we can help authorities to meet their objectives by working with external suppliers, we are always happy to do so. We saw a significant benefit to Sheffield City Council if these systems were integrated and were delighted to make it happen. For many of us, the importance of – and mechanics surrounding – the concept of collaboration have become strong themes over the past 12 months. Having spent this period working within virtual bubbles, it has become apparent that collaboration is something that must be actively developed and refined, rather than something that emerges organically as it might among colleagues sharing office spaces or meeting rooms.
