For many of us, the past 18 months have shown the importance of collaboration. Having spent this period working in virtual bubbles, it has become apparent that collaboration must be actively developed and refined, rather than being something that emerges organically, as it might among colleagues sharing an office space or meeting room.
Taranto Systems and Barbour Logic understand this well, and demonstrated it during a recent integration project with Sheffield City Council to optimise the processes involved in issuing and enforcing penalty charge notices (PCNs). For council staff, processing PCNs is a lengthy and stressful business, which often involves disputes. With many legal requirements to meet, team members need the best tools to ensure communications with the public are consistent, clear and correct.
An opportunity for systems integration Sheffield City council invested in Taranto's back-office software, which enables staff to manage all PCN processes, including payment and appeals, in one place.
It also uses Response Master, Barbour Logic's specialist letter-writing tool, which has 800 policy settings and ensures that letters to motorists are correct and in plain English. It became clear that there was an opportunity to improve working processes further. so the suppliers collaborated on a project to integrate the two parking solutions into one.
'Both of the systems work perfectly well, but there was an opportunity for the process to become even more streamlined,' says Sheffield City Council's parking services manager, Ben Brailsford.
