PCN challenges arriving without documentary evidence is an age-old problem. It typically involves a second round of correspondence: the council write back requesting evidence; the driver sends it in.
But at North Tyneside Council, 60% more drivers are sending in evidence first time. That’s thanks to Challenge Writer, a new module where Chatbot Max writes motorists’ challenges for them.
Everyone wins. The motorist has a tailored challenge written for them. And the council receives evidence first time, because Challenge Writer spells this out for the motorist. Result? More first-time resolution, saving everyone time.