Our clients
Tried and trusted by 60 councils and contractors
nationwide, including half of London.
Don’t just take our word for it
“The extra time that has been freed up – around 300 hours a month - has been put to very good use. Everyone in the team now has the scope to undertake special projects. This has improved motivation and career fulfillment for everyone in the team, while also helping us to push forward with exciting new service initiatives.”
City of Bradford Metropolitan
District Council
Michaela Hall
Assistant Parking Coordinator
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“If there’s a change in policy, we can instantly feed that into the system.”
Sheffield City Council
Emma Barker
Assistant Manager
Parking Services
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“Letters generated by Response Master are written in plain English, without any jargon and are very easy to understand. This has led to a huge drop in avoidable repeat contact from motorists. And because it is configured to reflect all of our policies, a consistent approach is assured in all cases.”
City of Bradford
Metropolitan District Council
Anne Saville
Parking Services Officer
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“We’ve seen a 19% reduction in challenges since using Barbour Logic solutions. Motorists don’t need to challenge because they now have all the information in front of them.”
London Boroughs of
Bromley & Bexley
Ben Stephens
Head of Parking Services
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“It really helps with training staff. You can get them answering letters within a day or so. They can’t go wrong.”
London Boroughs of
Bromley & Bexley
Chloe Wenbourne
Parking Appeals & Processing
Manager
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“It’s more cost effective to use the Barbour Logic software to generate letters and correspondence through the system than it is to use the traditional method.”
London Boroughs of
Bromley & Bexley
Ben Stephens
Head of Parking Services
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“We were looking for something that would improve the consistency of responses and improve the quality of letters to the public across the team. In Barbour Logic, we now have this.”
North Tyneside Council
Garry Hoyle
Parking & Regulations Manager
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“It offers a system where the public can submit an appeal 24/7. This enables the service to be more transparent.”
North Tyneside Council
Garry Hoyle
Parking & Regulations Manager
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“We used to get appeals from customers that weren’t going to be successful because they didn't understand what our parking policies were. Barbour Logic Self-Serve is putting that information straight in front of the customer. This cuts down their frustration of waiting two weeks and then finding out they haven’t been successful. Overall, this provides a better customer journey.”
Sheffield City Council
Ben Brailsford
Parking Services Manager
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“The results have, quite simply, been outstanding. Time spent answering phone calls from frustrated customers has fallen by 40%.”