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Industry pioneers appoint new Customer Service Manager

8 May 17

Barbour Logic has confirmed the appointment of Faisal Basharat as Customer Service Manager. Formerly Account Manager at CommuniGator, Basharat joins the company with extensive customer service experience in the field of web-based communications and media technologies.

“We’re absolutely delighted to welcome Faisal to our growing team,” says Fiona Deans, Managing Director of Barbour Logic. “His experience in highly competitive technology-led markets and his outstanding record for developing strong client relationships will be invaluable as we prepare for further growth and build on our success over the past 10 years. His appointment has also enabled us to add further impetus to our product development programme, as Matt Turner now moves away from his earlier customer service focus to become the company’s new Product Manager.”

Faisal Basharat has held a variety of customer service roles with organisations as diverse as Orange, The Independent, Chitter Chatter and Bookatable. Moving into a new industry sector he pounced on an early opportunity provided by Croydon Council to gain insight into the workings of a civil enforcement operation. Having recently spent a day accompanying one of the Council’s Civil Enforcement Officers on patrol, he will also be paying a visit to the authority’s CCTV control room.

For more than a decade, Barbour Logic has led the way in intelligent correspondence technologies that provide efficient and effective responses to queries from members of the public. The company’s success has been built on its Response Master system for answering challenges from motorists who have received a Penalty Charge Notice. More recently, it has launched an interactive self-serve platform – RM Self-Serve – to provide motorists with immediate on-line responses to their queries. Both systems have attracted a string of innovation awards and are now used by half of all London Boroughs and more than 60 local authorities across the country.